QUẢN LÝ TRUNG TÂM TIẾNG ANH
- Make all operation budget plans in one year for Focus center and report to BOD about all weekly, monthly, quarterly and yearly related reports.
- Account for all issues related to centers from finance, sales, development plan, image and reputation.
- Searching customer data source to telephone counselor.
- Establish relationships with schools to exploit customer resources.
- Forecast and manage Center headcount; to coordinate with HR team in recruiting and utilizing talents effectively.
- Be responsible for making plan on training, coaching, mentoring academic knowledge and skills for all staffs to maximize their capacity.
- Plan and manage all PR and Marketing events for the Center in order to spread Center’s image at the specific area.
- Control all matters related to its customers and teachers; solve all customers’ complaints.
- Coordinate with Academic Manager to bring out the best service to customers, teachers, Tas and staffs.
- Manage equipment, facilities, properties of the center.
• University graduated;
• At least 3 years experienced at management level;
• Understanding of local and foreign educational systems;
• Strategy planning skills;
• Good management skills;
• Strong sales and customer service focus;
• Excellent organizational skills;• Training, coaching and delegating skills;
• Fluent in both English and Vietnamese;
• Familiar with MS Office, Microsoft Project, etc.;
• Work on shift and/or weekend;
• Travel outside the city-center.
Working location: Võ Văn Ngân, Thủ Đức, TP. HCM
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